Broker Privacy Policy​

At Hound we are committed to protecting your personal information.

We, Hound Group Pty Limited (ACN 638 380 186), collect, use and handle your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and specifically the Australian Privacy Principles. We recognise that any personal information we collect about you and your clients will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

This Privacy Policy sets out our policy for the collection, use, disclosure and storage of your personal information and information relating to your business (where relevant), including credit-related information.

Use of the terms ‘you’ or ‘your’ in this policy means both you as an individual, and where you interact with us as a representative of a business, your business.

We may, from time to time, amend and update this policy.



What is personal information and credit-related information?

When we refer to personal information, we mean information or an opinion from which your identity is reasonably apparent. The personal information we hold about you and your customers may vary and may also include credit-related information;

  • name
  • gender
  • date of birth
  • address
  • telephone numbers
  • e-mail address
  • Occupation/employment
  • drivers’ licence number
  • drivers’ licence state
  • ABN
  • purchase details
  • warranty transaction information; and
  • any other relevant information

Over the course of our relationship with you, we may collect and hold additional personal information about you or enquiries about your product or services.



Why do we collect information and who do we collect such information from?

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

By providing us with your personal information, you consent to us using your personal information for direct marketing purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting us via the details at the end of this Privacy Policy.

In carrying out those activities, we may need to share information about you with third parties such as other related entities, agents, alliance partners, advisers, service providers, contractors and others as permitted by law.

In addition, if we are considering selling our business, or any part of our operations or assets then, we may disclose your personal information to a purchaser (or potential purchaser) in connection with that process or sale.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.



How we collect personal information

We collect personal information in several ways, including:

  • directly from you or via our internet site (requests for information); and
  • from third parties we contract to collect and/or manage data on our behalf
  • Survey conducted by us
  • your bank, your broker and other financial institution
  • customer service transactions


Sensitive Information

We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this Privacy Policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.

We also collect information about your interactions with us. We may also use third parties to analyse traffic on our website, which may involve the use of cookies.

The Privacy Act protects your sensitive information, such as health information which may be collected. If we need to obtain this information, we will ask for your consent.



How do we use your information?

We will use and disclose your personal information for the purposes for which it was collected and for other related purposes that you would reasonably expect.

  • comply with legislative or regulatory requirements.
  • undertake internal processes, including product development, risk management and pricing.
  • assist with your enquiries.
  • identify and (unless you tell us not to) tell you about our products and services, and those of third parties, that might interest you.
  • for our general business operations (for example, maintenance of our business records)
  • To personalise user experience: We may use your personal information in the aggregate to understand how our users as a group use the services and resources provided on our website.
  • for our internal administrative, marketing, planning, product development and research requirements.
  • do anything we are required or authorised by law to do.

Generally, we will not use or exchange your information for any purpose other than one that is set out in this Privacy Policy, or for a purpose which is disclosed to you and to which you have consented.



Who do we exchange your information with?

We may exchange your information for any of the reasons mentioned above with third parties.



How do we store information collected?

We keep hard copy and electronic records on our premises and systems or offsite using trusted third parties. We ensure personal information we hold on you is secure at all times, including ensuring that it is protected from misuse, interference and loss, unauthorised access, disclosure and modification.

Your information is only accessible by you and those authorised to access it. Employees and third parties who deal with your information are bound by confidentiality obligations and are required to complete training about information security and privacy.

When we no longer need your information, including when we are no longer legally obliged to keep records relating to you, we will destroy it or de-identify it.



Do we disclose your information to overseas recipients?

We may disclose your information to our related companies and contractors located in Fiji.



How can you access, amend or correct your information?

We take all reasonable steps to ensure that the information we may collect, use or disclose is accurate, complete and up to date. You have rights to access your information and correct it if it is inaccurate, out-of-date or incomplete.

You may request access to the information we hold about you at any time by contacting us. We will respond to your request within a reasonable time. There is no fee for making a request, but we may charge you the reasonable costs of providing our response to a request for access to personal information. If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act on which we rely to refuse access.

You may also ask us to correct any information we hold about you by contacting us. We encourage you to advise us as soon as there is a change to your contact details, such as your phone number or address. We will deal with your request to correct your information in a reasonable time. If we correct your information and it is information we have provided to others, we will notify them of the correction where we are required to do so by the Privacy Act.

There are various ways you can contact us to alert us to changes to vital personal information (such as residential address, home phone, etc). Our contact details are shown below. Your pro-active approach ensures information we hold on you remains accurate and up to date. You can also request access to this information which we must grant except in limited circumstances.



Direct marketing and your information

We may use your information to advertise or promote products, services, or business or investment opportunities we think may interest you, including by email or telephone. However, we will not do so where you tell us not to. You can ask us not to contact you about products and services and not to disclose your information to others for that purpose by contacting us at [email protected]



Questions and complaints

If you have any questions or concerns about this Privacy Policy, you may contact us by emailing us at [email protected]

Additionally, if you believe that in handling your personal information, we have breached the Australian Privacy Principles, Part IIIA of the Privacy Act or the Credit Reporting Privacy Code and you would like to make a complaint, you may use these same contact details noted above to lodge a complaint.

Once we receive your complaint, we will respond to you as soon as possible and will let you know if we need any further information from you. We will notify you of our decision within 30 days, however if we are unable to do so, we will let you know the reason for the delay and the expected time frame to resolve the complaint. If you are not satisfied with our response to your complaint, or the way in which we have handled your complaint, you may contact the Office of the Australian Information Commissioner. The contact details of these entities are as follows:



Office of the Australian Information Commissioner

GPO Box 5218

1300 363 992

This Entity may forward your complaint to another external dispute resolution body if it considers that the complaint would be better handled by that other body.